Terms And Conditions

Please read our Terms and Conditions of Sale

Customer Service Details
We can be contacted by phone or email to answer any questions or give advice before purchase.  Please also use the following contact details if you need to return goods for any reason, or have any queries relating to invoices or payments:
Telephone number within UK: 07703 966438   outside UK: +44 7703 966438
Email address: mail@pachamama-paper.co.uk

Payments can be made by cheques made out to "Pachamama Paper".
We can take card payments via PayPal.

We are happy to accept BACS into our account or company.
Skype available.

Any orders remain the property of Pachamama Paper until the invoice has been paid for in full.

Cancellations Policy
Goods are not sold on a trial basis.  We can be contacted by phone or email to answer any questions or give advice before purchase.  It is therefore the responsibility of the customer to place a correct order.

If the customer cancels their order by email, prior to the goods being dispatched, they will have their payment returned within 48 hrs.  If the customer cancels their order after goods have been dispatched, the refund will not be made until the goods have been returned to Pachamama Paper, at the customer's expense.

If you are not entirely satisfied with your purchase, you can return it within 7 days of the dispatch date with a copy of your original invoice (if received), providing it is unopened and received in good condition for re-sale.  We will then refund the purchase price of the returned goods.  You are responsible for ensuring safe delivery of the returned goods.


We aim to deliver all orders placed within 14 days. We aim to inform all customers when their order has been dispatched.

Non deliveries/Faulty goods/Alternative items

We reserve the right to substitute similar products of a similar or greater value when items are no longer available.

All products and services are subject to availability and may be withdrawn at any time.  If your order cannot be fulfilled you will be notified by phone or email and you will be offered an alternative product or given a full refund. 

Any goods returned by the Royal Mail as undeliverable will be held by Pachamama Paper until we received instructions on how to re-deliver. We may make a charge for re-delivery of items.

Any goods not received should be notified within 5 days of the dispatch date.

All goods are sent out in secure packaging, however, they can be damaged if roughly handled during transit.  Could you please open up and check goods shortly after receipt of delivery.  We will replace goods damaged in transit, provided we are notified within 24 hours of delivery, either by phone on 07703 966438 or email mail@pachamama-paper.co.uk.  We will replace faulty or defective goods, or items sent in error, provided we are notified within 7 days of delivery, either by phone or email.

We will let you know whether faulty, defective or damaged goods, or items sent in error, should be returned to us, either by yourself through your own courier or Royal Mail, or if we are able to arrange collection through our courier.  All goods returned must be in their original product/sales packaging materials (if applicable), with a copy of your invoice, and must be securely packed within protective outer packaging material to minimise damage during return transit.  Goods to be collected by our courier need to be securely packed into one box (where possible).  For faulty, defective or damaged goods, or goods sent in error, we will send a replacement within 14 days. 

All Recycled Paper Products, Including Envelopes, Bags and Packaging Materials: Due to the nature of recycled fibres, there can be substantial colour variations with different batches of paper manufactured.  We are unable to exchange or refund goods because the colour shade is not as desired.  This does not affect your statutory rights.

Recycled Coloured/Desired Paper: If you are not sure what colours you need and shade or appearance is important, please ask for a sample.  We cannot exchange coloured paper because the colour is not as desired.

General Information/Privacy Policy

Under the Data Protection Act a1998 any information that we hold with regards to customers' details will be held for our own information only and for as long as it is deemed necessary in line with current guidelines. We do not pass on any customer details to anybody else for any other reason.

Payment will be debited from your account before the dispatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

Your details will be stored on a computer according to the terms of the Data Protection Act 1984.  We request your name, address and contact details to enable us to provide you with an efficient after-sales service, but we WILL NOT pass your name and address to ANY third parties.

All goods remain the property of this company until payment is made in full. We reserve the right to change any advertised price before you place an order.  We also reserve the right to refuse to supply goods.

VAT is charged at the prevailing rate (currently 20%) unless otherwise specified. Our VAT registration number is 924 9213 22. 

We reserve the right to amend these Terms and Conditions at any time.

These Terms and Conditions do not affect consumer statutory rights.

Our registered office is - 31 Eldon Street, Chuckery, Walsall, West Midlands WS1 2JS
Contact telephone number 07703 966438
or email mail@pachamama-paper.co.uk